SA Program Terms and Conditions

    PROFESSIONAL FEES

    • The Four Week Daily Support Separation Anxiety Program total fee is $1,100.
    • PayPal is our accepted method of payment.
    • The US dollar is the currency of choice. In case of international purchases, the fee will be subject to conversion to the respective national currency, depending on the requirements that PayPal has with each country.
    • The total fee has to be paid in advance, prior to the beginning of the program and it is non-refundable.
    • The program will be renewed in four week blocks as needed, remaining the same both the Terms and Conditions listed here and the Four Week Program Fee.
    • This program is available nationally and internationally, with no restrictions of country, but subject to be taught either in Spanish or English, depending on the client's preferences.

    DESCRIPTION OF THE PROGRAM

    • The program includes one online support session per week, up to five days of email support (missions-sessions) through a Google doc spreadsheet, and one or two resting days per week.
    • The program includes four weeks of consecutive training.
    • The program language of choice will be Spanish or English, depending on the client requirements.
    • The acquired program is personal and non-transferable.
    • Any extended time off (more than two days in a row) have to be approved in advance.
    • The program covers separation anxiety or separation related problems only, and not other behavioral issues
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    • The communication channel between the specialist and the client will be through email, a Google doc spreadsheet or similar platform that accomplishes the same goal. There will also be online meetings and phone calls when the specialist indicates their need during the program.
    • There will be some basic technology required (it is important to have possible expenses in mind).
    • There will be some advice on technology provided as a way to help setting everything up, but the rest will be the client's responsibility.
    • We agree that all the information will be confidential (in case of sharing access to webcams, passwords, etc.).
    • Client will assume full financial/moral responsibility for the actions of their dog(s) and indemnify and hold harmless the consultant.
    • The dog must never be left alone (barring absence rehearsals) as a requirement of this protocol. Doing so will jeopardize the correct development of the program and it will be a reason to end it (the fee won’t be refundable in that case).
    • Use of aversive tools such as electronic remote training collars or bark collars, among others are not accepted as part of this protocol.
    • There is no guarantee of behavior outcome or change, because change will be dependent on each dog, enviromental factors, and client compliance. The specialist will make every reasonable effort to help attain goals but makes no guarantees of performance on the part of client or dog as a result of providing professional animal behavior consultations.
    • The program will be available for renewal for four week periods, without a limit in the number of renewals. Each of those periods will have the same cost than the first one, and terms and conditions will remain valid for the total length of the service.
    • All materials shared with the client are proprietary and cannot be shared.
    • Disputes can be settled by mediation and legal fees are assumed by the client.
    • This contract for training services supersedes all other agreements, written or oral, previously made between Client and Specialist.

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